Assessor Resource
TLII107D
Coordinate quality customer service
Assessment tool
Version 1.0
Issue Date: May 2024
Work must be carried out in compliance with the relevant regulations.
Work is performed under general supervision. It involves the application of the routine procedures to the coordination of quality customer service.
This unit involves the skills and knowledge required to coordinate quality customer service in operations including planning to meet internal and external customer requirements, ensuring delivery of quality service, and monitoring, adjusting and reporting customer service.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)